The specialists at your Lufthansa City Center will take care of all the tasks associated with advising on, reserving, confirming, rebooking and cancelling ﬂights with all airlines, including low-cost carriers. In doing so, they have access to the most powerful databases, reservation systems and other online systems and will be able to book the best available flight for you.
Your Lufthansa City Center will take care of your reservations, rebookings and cancellations for hotel accommodation – while always adhering strictly to the travel policy. The hotel portal “LCC Hotels” offers a wide selection of 315,000 hotels worldwide, from budget to luxury – many of them at reduced rates.
For car rentals, we provide you with our specially negotiated rates for Lufthansa City Center agencies. Thanks to our special agreements with leading car rental companies, your business travellers have access to attractive rental terms throughout the world.
Our service includes consulting, issuing of standard rail tickets and e-tickets, as well as procurement, invoicing and administration of company season tickets and discounts for large customers. Another part of the service is seat reservations. And whatever your needs are, we will always keep an eye on your travel policy.
In addition to our direct service hours, a global 24-hour emergency number is available for you throughout the world. You will be able to reach trained, travel agents 24 hours a day, 7 days a week – for reservations or rebookings at short notice. You can also obtain additional information about customs and visa regulations.
We monitor your company’s budget and travel activities continuously and support you in optimising your travel allocation. We provide various management information systems for your controlling operations and thereby help you to arrange your travel systems more transparently, from both an organisational and a financial point of view. Complete transparency of travel costs helps you to identify potential savings quickly. A web based evaluation tool is available to you on request to provide you with an overview of your travel payments wherever and whenever you need it.
In addition to operational support, we offer key account management services – above all when a company requires professional assistance with one or more locations, nationally or internationally. For this purpose, the customer is allocated a personal account manager who takes care of everything. They arrange initial contacts and act as an interface to all Lufthansa City Center partners. Their main roles consist of monitoring service quality and adapting it to changing customer requirements, and applying and evaluating the management information system. The account manager is your consultant when it comes to optimising travel-related internal processes and is responsible for negotiations with service providers. Checking all agreements between the customer and the Lufthansa City Center also falls within their scope of duties.
The Lufthansa City Center travel agencies are familiar with the most important current immigration conditions and application regulations. In order to be able to provide you with the essential travel documents quickly and easily, the Lufthansa City Center agencies cooperate with well known companies that focus exclusively on arranging visa documentation on time. Established r elationships with a range of consulates and embassies also enable us to arrange the necessary documents on time in most urgent cases.